This tutorial will cover instructions on how to use the Single-Queue - Location Console for the Wait Queue Management System.

Topics Covered

Access the Single-Queue Location Console (from the Location Manager)

1. Login to OnePass and Access the Location Manager (Wait Management Console)
   
   
   

2. Find the desired location and click on the entry
   
   

   
   
   
   

3. You have successfully accessed the Single-Queue Location Console from the Location Manager
   
   
   

   Open

   

Access the Single-Queue Location Console (from an Email Invitation)

1. Login to your Email Account and access the Email Invitation
   
   

    
   
   
   
   

2. Click on Click Here To Manage
   
   

   
   
   
   

3. You have successfully accessed the Single-Queue Location Console from an Email Invitation
   
   
   

   Open

   

Open / Close the Queue from the Single-Queue Location Console

1. Access the Single-Queue Location Console

2. Click on the Store Open / Close slider to toggle from Open to Closed
   
   

   
   
   
   

   • Queue Open
     
     

      
     
     
     

   • Queue Closed
     
     

Managing a Single-Queue Location

These topics will help staff manage a Single-Queue Location.

Walk In Entrance

1. Click on Walk In +1
   
   

Enter with an Entrance Pass (Green Pass)

1. Verify the Entrance Pass (Green Pass) by matching the Verification Code
   
   

   
   
   
   

2. Click on the appropriate number in the Traffic Controller
   
   

Guests exiting the Location 

1. Click on the appropriate number in the Traffic Controller
   
   

   
   
   
   

Adding a Guest to the Wait Queue