Managing a Single-Queue Location (Location Console)

Owned by James Yeoh
Last updated: Dec 12, 2020

This tutorial will cover instructions on how to use the Single-Queue - Location Console for the Wait Queue Management System.

Topics Covered

Access the Single-Queue Location Console (from the Location Manager)

  1. Login to OnePass and Access the Location Manager (Wait Management Console)

    Don't have an account? - Sign up and Get Started with Wait


  2. Find the desired location and click on the entry



  3. You have successfully accessed the Single-Queue Location Console from the Location Manager

Access the Single-Queue Location Console (from an Email Invitation)

  1. Login to your Email Account and access the Email Invitation

     

  2. Click on Click Here To Manage



  3. You have successfully accessed the Single-Queue Location Console from an Email Invitation

Open / Close the Queue from the Single-Queue Location Console

Guests may only join the queue when it is set to Open

  1. Access the Single-Queue Location Console

  2. Click on the Store Open / Close slider to toggle from Open to Closed



    • Queue Open

       

    • Queue Closed

Managing a Single-Queue Location

These topics will help staff manage a Single-Queue Location.

Walk In Entrance

  1. Click on Walk In +1

Enter with an Entrance Pass (Green Pass)

  1. Verify the Entrance Pass (Green Pass) by matching the Verification Code



  2. Click on the appropriate number in the Traffic Controller

Guests exiting the Location 

  1. Click on the appropriate number in the Traffic Controller



Adding a Guest to the Wait Queue

  1. Click on + Join the Wait



  2. Enter the required information and click on Continue



  3. Verify the information, and click on Continue



  4. You have successfully Added a Guest to the Queue.  Click on Close to return to the Location Manager

View the Wait Queue

  1. Click on the blue Waiting button 

    The number represents the Total Number of Guests Waiting




  2. Click on Done when completed.

Move up a Guest in the Wait Queue

  1. Click on the blue Waiting button 

    The number represents the Total Number of Guests Waiting




  2. Click on the desired entry to move up the queue



  3. You have successfully Moved up a Guest in the Wait Queue.  Click on Done when completed.

     

Applies to

OnePass 3.1.x