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Problem

The content is not showing in the proper orientation.



TV Mounting ModeLayout Screen OrientationNotes
LandscapeHorizontalWhen TV is mounted in landscape (i.e. width is wider than the height), you will need to select horizontal as Screen Orientation
PortraitVerticalWhen TV is mounted in portrait (i.e. height is longer than width), you will need to select vertical as Screen Orientation

Cause

When creating a new screen layout, the Screen Orientation was not set properly.

Solution - Edit the Layout 

Login to OnePass (For more information, see How to access OnePass)

Click on Application then select NexSigns



Select your desired Product License and click on Start Action



Select your desired Layout, click on Action then select Edit Layout



Click on the Layout Name, select the desired Screen Orientation and click on Save Changes



Click on Publish



You are done!


Helpful Links

Tutorial - Layouts
Tutorial - Publish a Layout


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