Content is displaying in the wrong orientation

Owned by Geoffry Fang
Last updated: Feb 28, 2024 by James Yeoh
2 min read

Topics Covered

Content is displaying in the wrong orientation (Landscape / Portrait)

Problem

The content is not showing in the proper screen orientation.



TV Mounting ModeLayout Screen OrientationNotes
LandscapeHorizontalWhen TV is mounted in landscape (i.e. width is wider than the height), you will need to select horizontal as Screen Orientation
PortraitVerticalWhen TV is mounted in portrait (i.e. height is longer than width), you will need to select vertical as Screen Orientation

Cause

When creating a new screen layout, the Screen Orientation was not set properly.

Solution - Edit the Screen Orientation of the Layout 

  1. Login to OnePass - (For more information, see How to access OnePass)
  2. Click on Application then select NexSigns



  3. Select your desired Product License and click on Start Action



  4. Select your desired Layout, click on Action then select Edit Layout



  5. Scroll down, select the desired Screen Orientation and click on Save Changes



  6. Click on Publish



  7. You are Nano-PC will update and display your media in the correct orientation.


Helpful Links

Tutorial - Layouts
Tutorial - Publish a Layout

Portrait Content is Upside Down

Problem

Portrait Media is displaying Upside Down on the TV Display

 

Cause

The TV Display was mounted 90-degrees counter-clockwise - TV Mounting

Solution - Enable Display Reverse Mode on the Nano-PC

  1. Login to OnePass - (For more information, see How to access OnePass)
  2. Click on Application then select NexSigns



  3. Select the desired Product License by clicking on any blank space in the data row and click on Settings



  4. Enable the Display Reverse Mode and click on Save

     

  5. Reboot your Nano-PC device



  6. Your Nano-PC device will Reboot and the Portrait Media will display as intended