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titleChrome

To create an HAR file in Chrome:

  1. Go to the URL where the issue occurs.
    Note: Create one issue at a time.

  2. Access Developer Tools:

    • From menu: Menu > More Tools > Developer Tools.

    • Keyboard: Ctrl+Shift+C, or, Ctrl+Alt+I, or ⌥⌘I (Mac).

  3. Click the Networktab.

  4. Locate the round button at the top left of the Networktab and verify that it’s red in color (recording mode). If it's grey, click the button to switch to the recording mode.

  5. Use the Clearbutton (the circle button with a line through it next to the Record button) to clear all previous activity.

  6. Select the Preserve log box on the Networktab.

  7. Reproduce the steps that create the issue.

  8. Save the session as a .har file by right-clicking on the grid and selecting Save as HAR with content.

  9. Forward the HAR file to support with detailed explanation of issue. Supporting screenshots will be helpful as well.

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titleEdge

To create an HAR file in Microsoft Edge:

  1. From the webpage experiencing the issue, press the F12key to open Developer Tools.

  2. Select the Networktab.

  3. Click the Clearbutton to clear all previous activity (if necessary).

  4. Click the Playbutton if it isn’t on by default.

  5. Follow steps 1 to 5 to recreate the issue.

  6. Click the Diskicon or press and hold CTRL+Sto save the HAR file.

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  7. Forward the HAR file to support with detailed explanation of issue. Supporting screenshots will be helpful as well.

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titleMozilla Firefox

To create an HAR file in Mozilla Firefox:

  1. Go to the URL where the issue occurs. Do not recreate the issue yet.

  2. Access Developer Tools in Networkmode:

    • From menu:Menu > Web Developer > Network.

    • Keyboard: Ctrl+Shift+C, or, ⌥⌘E(Mac).

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  3. Click the Networktab.

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  4. Verify that the Play/Pause button is in Playmode.

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  5. If any information is currently displayed in the grid, clear by clicking the Trashbutton next to thePlay/Pause button.

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  6. Click the Settingsicon > Persist Logs.

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  7. Repeat Steps 1 to 6 to recreate the issue.

  8. Save session as a .har file by right clicking on the grid and selecting Save all as HAR.

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  9. Forward the HAR file to support with detailed explanation of issue. Supporting screenshots can be helpful as well.

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titleSafari

To create an HAR file in Safari:

  1. Check the Safari menu bar at the top of the screen to access the Developmenu. Select the checkbox at the bottom next to Show Develop menu in menu bar.

    • If not visible, turn it on by going to Safari > Preferences > Advanced.

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  2. Go to the URL where the issue occurs. Do not recreate the issue yet.

  3. Open Networktab in Web Inspector:

    • From menu: Develop > Show Web Inspector > Network.

    • Keyboard: ⌥⌘I > Network

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  4. Select the Preserve Log checkbox to the right side of the Networktab.

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  5. Clear current Network items by clicking the Trashicon at the far right of the Network tab.

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  6. Repeat steps 1 to 5 to recreate the issue.

  7. Save session as a .har file by clicking the Export icon next to Preserve Log.

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  8. Forward the HAR file to support with detailed explanation of the issue. Supporting screenshots can be helpful, as well.